Returns & changes

At Cenino Donna, you always have 14 days of open purchase (starting from the date your order arrive) when shopping through our webshop.

If you want to change your item to example other size or color - return the item to us together with the attached and completed return slip. The same applies if you want to use the right of withdrawal and wish to reclaim your product. The product should of course be unused and retain labels, packages etcetera in order for the cancellation- or replacement-right to apply.

Simply book your return with conveyor of your choice, for example PostNord's web service "Skicka direkt" if you live in Sweden. Fill out the necessary information and finish by printing your shipping slip and paste it on the package. We recomend you to use a shipping alternative that enables tracking - this way you can track your shipment and you can be sure it reaches us. Send your package to:

 

Cenino Donna - Webbshop

Kullagatan 29

252 20 Helsingborg

(SWEDEN)

 

 

Return policy

All products purchased on the website may be returned within the following time frame (14 days, starting from the date your order arrive) at your own risk. Keep in mind that you can only regret the purchase of sealed consumables, such as swimwear or underwear if the sealing is unbroken. Read more here:  Konsumentverket om ångerrätt

If you regret your purchase and send back a product to us, we will refund the amount you purchased the product for no later than 10 days after we get the return. You will as customer pay the shipping costs regarding the return, and all returned products shall always be returned in a substantially unchanged condition as well as in original packaging and accompanying packaging. You as consumer are responsible for the risk of the return freight; This risk includes, for example, the product being damaged or lost during shipping.

Remember to save your order confirmation or receipt as this is your proof of purchase. Keep the documents because it's required if you need to use for example the warranty.

Please contact us for more details.